My mother recently tried to send me $500 through Apple Cash, but the transfer triggered an identity verification request. I've failed the verification process several times. I entered my Social Security number, tried both addresses I've used for mail, and used my legal first and last name, but the system keeps rejecting the information without explaining what doesn't match. Support has only sent me more verification prompts, which also failed. I normally go by my middle name, and my Apple ID uses it, so I'm wondering whether that could be causing the problem. Should I use the name shown on my government ID, and are there any specific address or identity-matching requirements I need to follow?
3 Answers
Identity checks generally require your legal name, date of birth, Social Security number, and a residential address to line up. Also, a Social Security number normally isn’t printed on a birth certificate, so make sure you’re using the number from your official Social Security documentation or records.
This is handled through the Apple Cash support specialist associated with Green Dot Bank, so they’re the right people to review an account that keeps failing verification. Regular support may only be able to restart the prompts, while the specialist team can explain the next steps.
The information usually needs to match your government ID and financial records exactly. Use your full legal name as it appears on the ID, not the middle name you use casually. The address should be your actual residential address and should match the ID or other records; a mailing address or P.O. box may not work.
I already contacted that support route, but they only told me to try the verification again. After another failed attempt, they couldn’t provide any further explanation.