I bought an iPad about two months ago, and it was accidentally dropped by my younger brother yesterday. The display has visible cracks, but the iPad still works normally. My AppleCare+ eligibility period is still active, so I'm wondering whether I can pay the accidental-damage service fee and have the screen repaired or replaced. Should I be upfront about how the damage happened, and what should I expect from Apple?
2 Answers
You can submit a repair request and ask what the current fee and coverage are. The fact that the iPad still works doesn’t necessarily prevent coverage, but Apple will determine the repair option after checking the device. Approval isn’t guaranteed until they inspect it, so be honest about the accident rather than hoping they won’t notice.
AppleCare+ is intended to cover accidental damage, so you should contact Apple or an authorized service provider and explain that the screen was cracked in a drop. You’ll generally need to pay the applicable accidental-damage service fee, and they’ll inspect the iPad before deciding whether it needs a screen repair or replacement. There’s no benefit to hiding the damage, since the crack will be obvious during inspection.
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