How to Handle IT Responsibilities When a Vendor Fails?

Ugh, so relatable! I remember a time when a department bought a flashy software that was 'in beta' for years. I had to clean up after everyone. It's crucial to have a properties team that takes responsibility for the selected software; otherwise, IT carries the burden of fixing all the missing elements. I also advise tackling it head-on with your leadership—set clear expectations moving forward!

Absolutely hear you! It’s like there’s no accountability for the people who make the choices. In my experience, when IT isn't involved in vendor selection, it usually leads to a mess—and then IT has to clean it up. I get frustrated too! I think it’s vital to document everything and make sure your leadership knows the added workloads. At least that way, they can't pin everything on you.

I've lived this nightmare too! My previous job saw a lot of shady vendor deals, and IT was always left to sort it out. One time, I got a program that was supposed to be 'beta-tested' but ended up being a permanent headache. Document everything and prove the ROI of different products. Your role should be to guide the selection process, not just react to the fallout.

This kind of situation is super common. I've seen management get swayed by vendors' pitches numerous times. They forget to check the fine print of the contract and later, everyone in IT ends up scrambling to make it work when it doesn't meet expectations. It’s definitely infuriating! Just make sure to be clear about what you'll be able to deliver and push back on unrealistic timelines. Good luck!

I feel you on this one! You've got to be straight with your leadership about the impact of these poor vendor decisions. If they’re making promises that aren't delivered, don’t hesitate to remind them that you’re only here to help fix the mess they created. And don't be afraid to push for better vendor relationships or alternative solutions next time!