I lost my iPhone, which was the trusted device for my Apple Account, and I no longer have access to the phone number associated with two-factor verification. The number was deactivated after I failed to recharge the SIM for several months and may have been reassigned, so my carrier cannot restore it. I still know my Apple Account email address and password, but Apple requires verification from the missing device or phone number. I also tried account recovery using my credit card details, but Apple keeps rejecting the security code even though I'm certain the card information is correct. Is there another way to verify ownership and regain access?
2 Answers
If the phone number and trusted device are unavailable, the official account-recovery process is usually the only option. Since the card verification is failing, contact Apple Support through its official website or the Apple Support app and explain that you lost both trusted verification methods. They can guide you through the available recovery steps, although they may not be able to bypass account-security requirements immediately.
First, contact your mobile carrier and ask whether the old number can be restored or transferred to a replacement SIM. If the number has already been permanently canceled or reassigned, that route may not be possible, but it’s still worth confirming exactly what happened.
How do I contact Apple Support if I can’t sign in to my account?