My daughter just updated the Nvidia driver, and now we have a black screen issue. I'm feeling pretty lost here, and I could use some simple, step-by-step guidance on what to do next. It's like we're stuck in a blue troubleshooting screen. Any tips on how to fix this without doing anything too complicated?
3 Answers
Yeah, it really sounds like she updated to a problematic driver version. If you can’t access the desktop at all, doing a full Windows reinstall could be a last resort. Before that, you might want to try selecting 'Continue' and see if it takes you anywhere. Sometimes, people make it back to their desktop this way after looping through the options. For Nvidia drivers, I'd recommend rolling back to version 572.83; it's known to be stable.
If reinstalling Windows feels like too much, maybe try uninstalling the new driver first? You could also look for the last restore point Windows automatically created and roll back to that if removing the driver doesn't solve the issue.
It sounds like the update might have caused some issues with her graphics drivers. You might be able to get into Windows after a few restarts—some people have had luck with that. If you can get in, I'd suggest downloading the DDU tool to completely remove the Nvidia drivers and then reinstall them fresh. Here's a handy video that explains how to use it: [link]. If you're still stuck in that blue troubleshooting screen, you might need to delve into the command line to remove the driver, but that can be a bit tricky. Here's a link that might help: [link].
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