Hey everyone! I'm facing a really concerning issue with AWS that could happen to any of you. After using their services for 5 years without a hitch, my account was suddenly suspended without any explanation, even though I've complied with all their security requirements. On May 8th, AWS flagged my account due to potential unauthorized access and instructed me to reset my password, enable multi-factor authentication, and review CloudTrail for suspicious activity. I did all of this within 24 hours, but they marked my case as "resolved" without reinstating my access. Since then, I've sent over five follow-up messages, but they just closed a new ticket I opened and said it was being managed under my original case. The real concern here is that I have thousands of active users depending on the services I provide, which include hosting, databases, and APIs. Without resolve, I may have to shut down, impacting numerous startups, production applications, and causing massive financial losses. I'm reaching out to see if anyone has experienced something similar, needs advice, or knows someone at AWS who can help. This issue poses a risk to everyone using their services. Any insights would be appreciated!
5 Answers
Maybe try upgrading to a business support account? That could get you faster access to help.
I can't believe they shut your account just like that! Sounds fishy unless you didn't follow their requests. My company had an issue flagged and we solved it quickly without any issues afterwards.
My account truly is suspended. I’ve followed all their advice. I’m sharing my experience here hoping for guidance.
It's shocking that you're in this situation. How do you run a platform with so many users without a dedicated AWS account team? Usually, platforms at that scale should have better support options. Have you considered switching to a business support plan for future coverage?
We never needed a business-level support plan before; everything was fine for years. Now, I'm regretting not upgrading.
Not everyone can afford the pro support! Sometimes, having a lot of users doesn’t mean you get the higher-tier support.
Are you saying they suspended your account right after you followed their instructions? How can you even file new tickets if you can't log in?
I still can create support cases but can’t access any resources—everything is blocked.
I've been hearing more of these stories lately. Is AWS tightening its policies regarding access? Anyone else noticing a trend?
Feels like they've ramped up AI monitoring, and we're seeing the consequences for sure.
I agree, it's sudden. If they don’t want us on their platform anymore, we should at least get a heads-up to extract our data.
I wanted to, but since my account is suspended, I'm unable to upgrade.