I recently encountered a frustrating experience trying to create a support ticket with Azure after dealing with a domain and DNS issue. After spending several days trying to pinpoint the problem, I realized that the fix would have to come from Azure. I meticulously went through the documentation, and I even used their Q&A portal but ended up with comments that didn't help. I found out that with free level support, I couldn't create a ticket for general service issues, which was already a huge letdown. After some days of trying to cope, I decided to upgrade to a DEV support level just to find out that creating a ticket was still impossible! Following the prompts in the help section led me to a dead end where I was met with irrelevant information and an option to 'start again.' It feels like Azure is actively discouraging support requests. Has anyone else had such struggles? How hard should it be for Azure customers to get proper help?
2 Answers
Your DEV subscription actually gives you access to priority community support, so that’s a plus! Be sure to check this out. If you’re facing technical issues, this support might actually help you get guidance, just in a different way than a direct ticket.
You actually need a standard support plan to open tickets. Microsoft tightened this up because many users were treating support like a personal helpline rather than using the documentation first. It's frustrating because if you genuinely encounter a real issue on Azure, being unable to report it is a huge drawback. I totally feel you on this; it seems like they are trying to avoid ticket overload.
That’s surprising! According to the Azure Portal support page, it should be possible to open cases with a DEV plan. If there’s an actual problem, how can we inform them unless you’re a big name on social media or willing to spend tons on support? It just feels like a disconnect between their offerings and customer needs.