I recently signed up for the ChatGPT premium trial for students, thinking it would auto-cancel. Unfortunately, I misread the terms and ended up getting charged $20 two days ago. I've since canceled the subscription to avoid future charges, but I really want to get a refund for this charge. I find it frustrating that OpenAI doesn't have a support system, especially since they are valued at $300 billion. Is there any way to get my money back? Also, I noticed I didn't receive an email about the billing cycle, which seems a bit off.
5 Answers
Was this your first time using a trial? It can be a bit confusing if you're not used to it. Sometimes, the system doesn't make it clear that you have to cancel manually, which is why you might end up with unexpected charges.
To get support, you might want to check if there's an option in the app. OpenAI probably assumed students wouldn’t be looking closely for it. If you can’t find anything helpful, I wouldn't rely on their email; it seems pretty unresponsive.
It sounds frustrating! A lot of services have tricky free trial terms, and it can be easy to miss the fine print. Just like with Netflix and Disney+, you can often cancel early and still keep your trial benefits. It's definitely worth checking if you have any other trial subscriptions you might have forgotten about.
It's tough, and I feel you on this. I made the same mistake with Amazon last year. Sometimes those auto-renewals sneak up on you. Have you tried looking for help in your account settings? You might find a way to contact support there.
I think the title is misleading. A free trial is supposed to let you try before you pay, but if you're billed after it ends, that's pretty standard practice. Still, I understand why it feels frustrating.
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