I received alerts saying that an old Apple account had been compromised. The password, security questions, and date of birth were changed. I managed to reset the password through an email confirmation, but signing in still requires the security answers, which I never set. The recovery prompts are displayed in Chinese, and there do not appear to be any alternative verification methods. What can I do to regain control of the account and make sure it is secure?
3 Answers
Contact Apple Support through its official website as soon as possible and explain that the account details were changed without your permission. Recovery may depend on whether you still control the trusted phone number, a trusted device, or the original account email. If the attacker replaced all recovery methods, Apple may not be able to restore access, but it is still worth starting the official account-recovery process immediately.
If the account is tied to an old business or is no longer needed, the main concern is whether it contains personal information, app purchases, payment details, or access to other services. Do not delete the email address yet, since it may be needed for recovery messages or evidence. Keep monitoring it and preserve the compromise alerts while Apple investigates.
Secure the email account linked to the Apple account first: change its password, enable two-factor authentication, and check for unfamiliar forwarding rules or sign-in sessions. Also change any other passwords that were reused and review your devices, purchases, subscriptions, and payment methods for anything suspicious.
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