Hey everyone, I'm in a bit of a bind here. I was using Razer Synapse 4 and it crashed a few times, which seemed manageable at first. But then, my whole PC crashed with a blue screen, and now it won't boot at all. Every time I try to start it up, I get hit with another blue screen. I've gone through so many troubleshooting steps like trying to get into safe mode, creating a USB to reinstall Windows, even rolling back to a system image. I've also uninstalled all Razer drivers and reinstalled my graphics driver, but it's still crashing. The blue screens keep happening even after secure erasing my SSD and trying different boot methods. The stop codes I'm seeing all point to driver issues. Any suggestions on how to break this vicious cycle?
4 Answers
It sounds like the Razer driver might not be the only issue. Have you thought about doing a system restore? If that's active and you can plug in a different mouse temporarily, that could help too. Just make sure to unplug the Razer device before you try the restore.
Have you tried checking for dump files? If you can manage to boot into Windows even briefly or can get into Safe Mode, you should look in C:WindowsMinidump for any crash logs. Upload those files to a sharing site like catbox.moe or mediafire. They can help diagnose the issue better. If you don't have any dump files, you might want to configure the system to create small memory dumps instead, which might provide more insight on what's happening.
If it truly is a driver issue, something you might want to consider is just reinstalling Windows. Sometimes a fresh start is the easiest way to solve deep-rooted issues, although I suspect it might not just be the drivers at fault.
I appreciate the suggestion, but I don't think you read my whole post! I've tried basically every angle on this already.
I had a similar issue before, and it turned out to be faulty RAM rather than drivers. Have you tried booting with just one stick of RAM? That might help isolate if that's part of the problem.
I completely checked the RAM sticks; they are detected just fine. I’m convinced it’s the Razer driver because it crashed my system completely this time.
I did try a restore from backup, but it didn’t stick. I managed to get to the desktop long enough to uninstall, but once the PC restarted, it was back to the blue screens.