What platforms work well for on-prem service desk and endpoint management?

I’d seriously consider splitting the two functions instead of replacing KACE with another all-in-one platform. Choose the ticketing system based on your on-premises and compliance requirements, then evaluate endpoint tools such as Intune, Endpoint Central, or NinjaOne separately. During testing, focus on everyday reliability: software deployment, inventory accuracy, patching, and recovery when a job fails.

This is a common drawback of using one product for both service management and endpoint administration. For a self-hosted ticketing system with asset and inventory features, GLPI is worth looking at; Zammad and osTicket are lighter alternatives. On the endpoint side, compare tools such as Intune, Endpoint Central, and NinjaOne. Separating the systems lets you keep the compliance-sensitive service desk on-premises without limiting your endpoint management choices.

Intune is widely used, especially by organizations that already have it included in their licensing. FleetDM is another option seen in technology-focused environments, while Jamf is generally the stronger choice for Apple management. For ticketing and documentation, some teams use Jira and Confluence, although you’d need to confirm whether that meets your on-premises compliance requirement.

ManageEngine's ServiceDesk Plus paired with Endpoint Central is a common combination. It covers the service desk separately from endpoint administration while keeping the products closely integrated.

If you want a broad, mostly integrated toolset, NinjaOne is worth evaluating. It may not be the strongest option in every individual category, but it offers a wide range of endpoint features and can provide solid coverage without combining several expensive specialist products.