What ticketing and asset management system can separate IT and Facilities?

Jira Service Management with its asset features can meet these requirements, including custom asset types, SSO, workflows, and access-controlled spaces for different departments. The downside is complexity and cost: the useful capabilities often depend on adopting additional products or paid add-ons, and the initial configuration can be substantial. It is best suited to organizations prepared to administer the wider ecosystem.

A two-product setup can be more flexible: use Snipe-IT for assets and pair it with a ticketing platform such as Jira Service Management, Freshservice, or osTicket. Snipe-IT is popular for QR labels, depreciation, maintenance notes, custom asset data, and self-hosting. Just verify multi-department visibility and authentication requirements in your environment, especially if you have more than one directory.

TeamDynamix, HaloITSM, ServiceNow, and IncidentIQ are also worth comparing if you need a more complete enterprise or multi-department service platform. ServiceNow is powerful but usually expensive and resource-intensive. Whichever product you shortlist, make the vendor demonstrate the exact permission model: separate ticket queues, asset visibility, reporting access, exports, QR workflows, and administrator boundaries—not just basic agent roles.

GLPI is worth investigating if you want an all-in-one, self-hosted option. It can cover ticketing, inventory, custom fields, asset tags, authentication, and reporting without licensing costs. The tradeoff is that setup and administration can take a fair amount of time, so test the department-level permissions carefully before committing.

Freshservice is a solid paid option and handles both service management and inventory in one product. It supports SSO, custom fields, reporting, and separate service workflows. Confirm the asset-management pricing and make sure its role and department permissions provide the isolation you need. It is generally easier to deploy than a heavily customized platform, though API rate limits may matter if you plan many integrations.