Hey everyone! I'm working on setting up a local training and call center with 25 PCs and VoIP phones (specifically Avaya J179). I'm aware that the IP phones rely on Ethernet, but I'm uncertain whether the PCs need to be connected the same way since my boss hasn't made that clear.
I could use some guidance on which phone system to implement and how to monitor the PCs' usage logs—like app usage and browsing history—to restrict installations. I've been advised to consider using Windows Server and Active Directory for this.
Currently, I'm thinking of setting up one admin account per PC alongside a standard local account for users, plus AnyDesk for remote support. Any expert tips or best practices would really help!
Also, can I daisy chain the PCs if they need Ethernet connections?
Just a side note: I'm a 3rd-year IT student who's part-time working here through a scholarship, so I'm still figuring things out.
4 Answers
Just a heads-up, it feels like you're being put in a tough spot here. Make sure you’re not taking on too much responsibility without support. Clarifying expectations with your boss might help clear the air!
Honestly, it sounds like this setup might require someone with more experience. If you’re not familiar with ideas like SIP trunking or hunt groups, it might be a good idea to team up with someone who is. That way, you can learn while actually working on this. There's no shame in seeking help! It’s great that you’re taking the initiative to ask questions—many just try to wing it and hope for the best, which could lead to bigger issues down the road.
Setting up VoIP can be tricky. Instead of sticking with physical phones, consider using softphone software that includes built-in recording features. It could simplify things a lot! Plus, it might be wise to work with a telecom partner who can help you design the system properly.
This may be a good chance to leverage Microsoft Teams for your VoIP needs instead. It can streamline your communication and may offer the features you’re looking for without the complexity of physical phone setups. Don’t hesitate to explore different options that could make your life easier!
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