Hey everyone, I've been having some trouble with our new Konica Minolta printers that support Microsoft Universal Print. After switching out all the old machines, we noticed a significant issue: when the printers go into sleep mode, they don't receive any print jobs through Universal Print. This leaves jobs stuck in 'Pending' or 'Paused' status in the Azure portal, and the only way to get them printing again is to manually wake the printer, which is definitely not user-friendly for our team of over 100. I was wondering if anyone else has faced this problem or has found any solutions? I would really appreciate any tips or experiences you could share!
5 Answers
I see what you're all saying about the connection issues. Just be aware that Universal Print has its quirks, especially with multiple users or printer settings. Keep testing and let’s see how we can troubleshoot further!
Honestly, I’d recommend avoiding Microsoft Universal Print altogether. It just seems to create more problems than it solves.
I've encountered similar issues with Ricoh printers. The only workaround we found was to change the sleep settings to keep the printer awake longer, so users had to be informed that the printer needs to be awake to receive jobs. It seems like Universal Print struggles to maintain a connection when the printer is in low power mode, which is frustrating. Hopefully, someone else here has a better solution!
Yeah, printers can be unpredictable! Mine sometimes goes offline for no reason, so I totally feel your pain.
We decided to stop using Universal Print after a couple of weeks of issues. Jobs were getting lost and computers would randomly not print even though they were connected to the same printer. Switching to deploying drivers directly through Intune has improved the situation significantly—print jobs wake up the printers and now everything prints fast. It's a bummer because I really wanted Universal Print to work, but it just caused too many headaches for our users.
We had similar problems with multiple Microsoft accounts on one computer, but I think they've fixed that recently. Overall, it's been smoother for us.
Check your printer settings! Windows usually won't send a job if it thinks the printer is offline. You can try disabling the 'SNMP Status Enabled' option in the printer properties settings, which might help keep the connection alive when the printer is asleep.
That makes sense! I was hoping to rely on WiFi and Universal Print for everything, but now I'm not so sure. This didn't come up during our initial tests, and it's really disheartening.