I experienced a brief power outage that caused my computer to shut down. Now, when I try to log in, it won't accept my PIN and either asks for a password or says the device is offline. I've tried using my last password, but it says it's incorrect or that I'm offline. I also attempted to boot into safe mode with networking, but I can't get a connection even though I'm hardwired—there's no Wi-Fi capability on this machine. I found some advice similar to my issue, but so far, nothing has worked. I'm really stuck and can't reinstall Windows, as that would mean losing important work documents.
1 Answer
Hey, great that you got into safe mode! From what you've described, I'd recommend uninstalling your VPN software while in safe mode. After that, try logging in again. Once you're in, you can reinstall the VPN if needed. Good luck!
Just a heads-up, if safe mode still has the login screen issues, you might need to check if the VPN is preventing Windows from verifying your credentials. Uninstalling it could help clear that up.