I signed up for a $10 auto-renewing subscription for a mobile game back in May. To be safe, I decided to cancel it before the next billing date. Then on June 18, I apparently attempted to renew my subscription, but the payment failed. Since I didn't get access to the subscription material, I thought everything was fine, but now Apple says I owe them money because I tried to make the purchase, despite it not going through. Because of this, I can't update or download any free apps. Is this a common problem with Apple? What should I do next?
3 Answers
You actually don’t need to renew subscriptions manually if they’re billed through Apple. If you didn’t cancel it, it usually will renew automatically after 30 days, and Apple might not always charge immediately. If a charge fails, it shows as a negative balance on your account, meaning you can't download or update any apps until you sort it out. Make sure to cancel subscriptions at least a day before they renew to avoid these issues. Check out Apple support for more details: support.apple.com/en-us/118244
Honestly, just pay what they’re asking and contact customer service right after. It’s usually better to address these kinds of billing issues right away instead of waiting for months.
Could you share more details about the timeline? When was your subscription set to renew and when did you cancel? Often, people think they’ve canceled in time, but the charge could take a bit to process. If you canceled too late, even if you didn't see a charge, you could still be responsible for payment. If you did cancel on time and the charge failed, though, that seems unfair.
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