I've run into some serious headaches with AWS DMS Serverless Replication. Is there any way to get AWS reps to own up to their mistakes? They charge you for 48 hours no matter how little you actually use it. When I set up my replication 75 days ago, their documentation claimed you only pay for what you use, but that clearly wasn't the case, and I ended up with a charge of around $6500. I've already filed a support ticket, and while they've acknowledged the documentation was misleading, they still haven't resolved my issue. It's honestly getting out of hand how long this is taking. Instead of cutting back on their support staff, they'd do better to ensure their documentation is accurate. Just needed to vent a bit!
4 Answers
Avoid DMS at all costs! I've had nothing but bad experiences with it. If you can, steer clear. You don't want to end up dealing with the chaos that comes with it.
This seems to be a common issue with AWS lately. They have so many undocumented features and limitations. It's absurd to expect us to figure everything out without sufficient documentation. I've been waiting seven months for a refund, and it feels hopeless! It's a shame that they leave us in the lurch like this.
Seven months?! That's just ridiculous! I completely understand your frustration.
You're definitely not alone in this! Our AWS TAM assured us that DMS would handle our database migration perfectly, but it ended up failing miserably with our MS SQL server! It seems like many others are facing these limitations too. It’s just frustrating to see a lack of reliable support for such crucial tools.
Totally. We also had issues with data types and sudden latency spikes. DMS feels like a roll of the dice every time.
I'm really sorry to hear about your experience! Dealing with AWS can be a nightmare sometimes. I suggest that instead of just waiting, you could try posting your case ID in the forums or reaching out on social media. It sometimes helps get their attention faster! Good luck!
Thanks for the tip! I'll give that a try.
As someone who worked on the account side, I can only support this advice!