I'm having trouble using Word on my company account and, believe me, I've already discussed this with my boss and admin. I've received a specific error message whenever I try to access it, and it's been frustrating! I'm working on a Google Chromebook and have tried several solutions like using a different computer, clearing my cache, switching browsers, and signing out of all my devices. My company is pretty small, and my admin has confirmed that everything should be working fine for my access. I also attempted using an incognito tab and restarting my computer, but none of these worked. Could anyone help me figure this out? Pictures of the error message are in the comments!
5 Answers
What exact message are you getting? It might help to pinpoint the issue if we know what it says!
Have you talked to your boss or admin about this? Sometimes they might have tricks up their sleeve!
Haha, I already did, that's why I'm here!
Have you checked if you can access Word in a private browsing window? Sometimes, that can help. If it works there, go back and try clearing your cookies and cache. Don't forget to attach the error picture you've shared in other channels!
Did that already, but still no luck.
Did you mean to upload a photo of the error? That could give more context to those trying to assist you!
Yes, I added it!
Just a thought, did you really try restarting your computer? Sometimes it's the simplest things that make a difference!
Yep, I did restart it and unfortunately, it didn’t help.
I added a picture in a comment.