I took my laptop to Apple because the SD card port stopped working. They initially told me the repair would be under warranty, but when I found out it was actually going to cost $300 because the logic board had to be replaced, I decided to just use a SIM card adapter instead since I have AppleCare+ and only need to pay a deductible. After getting my laptop back, I've noticed that not only does the SD card port look more damaged than before, but I've also experienced several app crashes and had to send reports to Apple. I didn't take photos of the port before sending it in, which I regret. Now I'm concerned that something might have gone wrong during the service process. What's my next step?
2 Answers
Just to clarify your situation a bit—if the SD port was damaged due to an accident, then AppleCare would apply. But if it just stopped working for no reason, you'd be looking at repairs at no charge. It might help to contact Apple support directly about the new issues and see if there's anything they can do, especially since the damage seems to have worsened after the service.
It sounds like a tough situation. Generally, the deductible for AppleCare+ only comes into play for accidental damage, like what you had with the SD card. Since you declined the $300 repair and got your laptop back, it might be tricky to argue for a free repair now, especially if the issues popped up after the service. App crashes are often software-related, but it’s worth considering if any mishandling occurred during the inspection that could've caused the new problems.
Thanks for clarifying! I was just curious if the opening process could've caused any internal damage, especially since things seem to have gotten worse after the service. It's frustrating to see more damage and new issues crop up.
Absolutely! I think I'll reach out to them for a deeper discussion about what happened during the process. It's really frustrating how things have changed, and I want to get it sorted out.