I'm curious if anyone has experience imaging Surface laptops with a method that doesn't rely on specific drivers, only to install the Surface driver suite afterwards. We've been facing some performance issues with Surface Studio laptops, as many users reported slowdowns and occasional freezing. The only factors I can think of are the Fortinet EMS clients we are using and the fact that they only have 16GB of RAM, which can get consumed quickly by Chrome and Edge. Any thoughts or strategies you've used?
3 Answers
I typically go for a clean vanilla image, and then let Windows Update handle the rest. For new setups, I’m using OSD Cloud, which grabs the vanilla image and automatically pulls in the Surface drivers and firmware during installation. That’s made my life a bit easier!
I’ve been looking into OSD Cloud too. Do you have any favorite resources or guides on using it? I plan on leveraging it for some upcoming Intune deployments!
Our whole team uses Surface laptops, and they've been performing well for us! We don't image them, though. Instead, we just join them to the domain and let Intune take care of everything. Works like a charm!
Yeah, I've noticed that Surface devices can be pretty slow and glitchy. It seems like they’ve had performance issues across different environments for a while now, but that might just be my experience. It's frustrating, for sure.
Sounds cool! Where do you get the firmware from? I've been downloading the driver package directly from the Microsoft website—wondering if that includes the firmware?