I've run into a major issue with our Office 365 installation, and I'm hoping someone here can help. We're using MDT for imaging but are also trying to move towards Autopilot. Recently, our setup stopped working. We install and update using Setup.exe, pulling from a UNC share which fetches the latest version each month. Our Microsoft version is 16.0.19127.20240.
When trying to install locally, the logs indicate that it gets stuck at the "UpdateScenario" phase. I've modified our configuration profile to prevent updates and directed it to pull from the CDN, but it still hangs up there. We're also looking into whether a GPO might be causing issues with updates, as we've disabled that and are testing again.
For the MDT installations, it's a different problem; it won't even reach the "UpdateScenario" because it's throwing a message about mismatched hashes. The logs hint that the "v64.cab" file downloaded is corrupted. I've attempted to redownload it with no luck. I'm really uncertain how to move forward here, so if anyone has suggestions or needs further details, just ask!
2 Answers
Have you considered using the offline version of the Office installer? It could bypass some of the issues you're facing with the UNC share. If you're interested, you'll need to use the Office Deployment Tool (ODT) to build or grab the offline version.
That’s a great suggestion! Just make sure you check the details provided in the Microsoft support link to properly set it up.
You might also want to try restoring an older version of your UNC installation files. If you can get that running smoothly and disable the current local update process, that might get your systems operational again.
I appreciate the recommendation! I just cleared a file lock, so I can give this a try and see what happens.
Thanks for the tip! I'll look into that.