I'm in a tough spot and really need some advice. I initially set up an Azure tenant with my personal Microsoft account, and I was the sole Global Administrator. My personal account was listed as an external guest user, which allowed me full admin access. Recently, I attempted to convert this guest account to a standard internal user, and since then, I've lost all access. Every time I try logging into the Azure portal or reach out for support, I get a message saying my account is stuck in the default Microsoft Services tenant and is no longer linked to my original tenant. I can't switch directories, access my resources, or create support tickets since I apparently don't belong to a tenant with support access anymore. Additionally, I'm locked out of an Azure SQL database hosted in that tenant. I've already tried logging in using incognito mode with tenant-specific URLs, switching directories, and contacting Microsoft support, but none of these attempts have worked. Has anyone been in a similar position? Is there a way to restore my account's link to the original tenant or get an invitation back? I would really love to regain access to my SQL database. Any guidance would be greatly appreciated! Thanks!
4 Answers
It sounds like a frustrating situation! First and foremost, **definitely remove any personal email info from your posts** for your own privacy. Your best bet now is to keep trying to reach Microsoft Support; they're the only ones who can actually resolve tenant issues like this. You can find their contact info on their support site. Once you regain access, think about setting up emergency access options they suggest so this doesn't happen again. Just stay cautious while navigating Azure until you're more familiar with it.
Just a reminder, if you can’t log in at all, raising a support ticket is tricky. In the meantime, consider **disabling any payment methods linked to the account** to prevent any billing issues. It’s not a perfect solution, but it can alleviate stress while you sort everything else out.
Another option is to explore purchasing Azure Support as a last resort; they have various plans that could potentially provide quicker assistance for these types of issues. Here’s the link for reference: https://azure.microsoft.com/en-us/support/plans/standard . However, try to get help via traditional support channels if possible before resorting to this.
I totally get where you're coming from—I've faced similar issues before. My advice is straightforward: **call Microsoft Support directly.** It might feel a bit old-school, but sometimes it’s the quickest way to get a ticket properly assigned to your tenant. Taking that step might lead to quicker help.
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