A month ago, I forgot the passcode for my iPhone and couldn't access it. I attempted to recover my notes about the passcode through iCloud, but then realized I also forgot my Apple ID password. After multiple failed login attempts, my iCloud account got security locked, and I'm stuck needing a password reset. I initially sent the reset requests using my girlfriend's device and provided other verification methods like my email and debit card info. However, whenever I try to complete the recovery process, it looks like my request gets canceled, possibly due to another device being logged in. Apple support suggested there might be unauthorized access, but after checking with family and friends, I found no one else using my account. I've tried to reset the password again but was rejected once more. Is there any way to use my personal ID or proof of purchase to expedite the recovery process? I'm really struggling with this situation, and I apologize for any language mistakes as English is not my first language.
2 Answers
You're definitely not alone in this! If Apple support said there might be another device using your account, you could try to check your Apple ID account settings from a friend’s device. Just visit appleid.apple.com and try logging in (if you can, with whatever info you remember). Also, consider reaching out to Apple support through different channels, like chat or phone, if they offer them in your area. It might give you a different outcome this time.
It sounds super frustrating! One thing you can try is to go through the recovery process again, but make sure all other devices signed in with your Apple ID are off. This is essential because if Apple detects any activity on another device, it might cancel your recovery attempt. You might also want to have your personal ID and proof of purchase ready when you contact Apple again, as providing these could help in verifying your identity more strongly. Good luck!
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