I've been a happy ChatGPT Pro user for months, but suddenly the Pro icon is missing, and I can't access premium features. My billing confirms I still have a valid subscription, and I'm logged into the right account since all my past history is still there. This issue is happening across Chrome on my Mac, the ChatGPT app on my Mac, and my Android phone, so it's not just a cookie issue. If anyone has expertise or advice on how to resolve this, I'd really appreciate it!
3 Answers
I totally get your situation. I've had the same issue where it seems like I'm back on a free tier even though I pay for Pro. Logging in and out didn’t fix anything for me, either. You might want to chat with the support bot on their page; it might lead to a human if the issue persists.
Do you happen to use multiple Google accounts? If so, try switching to the account you originally used to buy the subscription—it might just be a simple login mix-up.
Have you tried reaching out to customer support? They often start with a chatbot that can guide you through some basic troubleshooting. Just a heads-up, if you do end up needing to cancel and re-subscribe, it won't cause any loss to your chat history. It sounds like there might be a synchronization issue going on, so definitely give that a shot!
Just a warning! The first step might be to log out and log back in. I’d tried that already, but it didn’t work for me either. Strangely enough, after getting in touch with customer support, they suggested I log out again, and then it finally worked on all my devices! Sometimes it just takes a few tries.
I checked that right away! I have multiple accounts, but the Pro login was definitely the issue. The chat history was intact, but it was definitely strange.