I'm having a major problem with my Dell PowerEdge R740xd server, which is essential for our TV station's editing and storage system. Last week, we did a Windows OS update with our distributor, and afterward, the server powered down and has refused to boot since. When I press the power button, the fans spin at full speed, but there's no POST or VGA output. The iDRAC interface isn't responding, and I've done some diagnostics, like a full power drain and clearing NVRAM, but still nothing. I'm planning to try a minimum POST configuration next, but I'm worried this might be a motherboard failure. Could I recover it with a BIOS fix, or should I push Dell for a new board? Any advice on what to check before contacting support again would be appreciated since this is crucial for our production work!
5 Answers
I’d suggest trying the full power drain method multiple times. It sounds like a hassle, but we had similar issues and it took a few tries before it finally booted up again. Some servers can be finicky that way!
It’s known for some newer iDRACs to get corrupted during updates. There are threads about using JTAG or UART to recover them, but it can be advanced. If it’s mission-critical, buying a used motherboard from eBay could be quicker and cheaper than waiting on Dell.
Yup, sometimes it’s just faster to get parts rather than dealing with slow support.
Make sure to weigh that option. Time is money when you’re down!
What kind of OS update was this? Just a routine one, or a major upgrade? The nature of the update could give insight into what went wrong.
It was a regular update, but you never know how those can affect systems sometimes!
Sounds like you might want to get Dell Support involved ASAP since it's critical gear. If you've got warranty, push them for a quicker response! Sometimes these issues can be tricky, especially with older servers. Just a heads up, make sure to check your support status, as it might delay responses if it’s expired.
You might also want to check if you can extend or renew your support if it’s expiring soon.
Yeah, looks like they moved support to a different location, and I hear responses have been slow. Definitely follow up with them and your distributor!
Have you tried reseating the power supply? Sometimes those hot-swappable units can cause issues if they’re not seated right. Just give it a shot, it’s quick and easy!
That could definitely help! We've seen power supplies act up even if the lights are green.
I think you’re onto something there! It might just be that last push it needs.