I'm trying to help my grandpa with his laptop, but I'm stuck on a weird issue. Every time we try to open a website in Microsoft Edge, we get the error message "We can't reach this page' ERR_ADDRESS_UNREACHABLE." So far, I've connected it to different Wi-Fi networks, cleared the browsing cache, and flushed the DNS cache, but nothing seems to work. His laptop runs Windows 10 and has only 4GB of RAM, so any fixes I attempt take a long time. I'd appreciate any advice to get this sorted out!
2 Answers
Have you checked if there are any browser helper objects that might be messing with the DNS settings? Sometimes they can redirect your connections in weird ways. It might be worth a look!
Try opening a command prompt and running a few commands. Specifically, try `ping yahoo.com` to see if it reaches that site. Also, do the commands `ipconfig /release` followed by `ipconfig /renew`. It might help reset the connection if there are address issues.
I tried pinging yahoo.com, and that worked fine! But when I did the `ipconfig /release` and `ipconfig /renew`, I got an error saying something like 'No operation can be performed on Local Area Connection* 8 while it has its media disconnected.' What does that mean?