I've been in a bit of a jam with my iPhone X. After requesting Apple to delete my account linked to it, I found out a year later that the phone is still associated with that account. Unfortunately, the phone is activation locked, and I can't reset it. I reached out to Apple for help, but they claim there's no lock on my device, which is frustrating since I need to remove it to perform a factory reset. I'm stuck because I can't even respond to Apple to clarify the issue, and I have no other iPhone to use their support app. My worry is whether the lack of access to the account is causing the lock issue. Is my phone basically bricked, and should I take this matter further? Any insights would be appreciated!
2 Answers
Instead of waiting for Apple, I suggest performing a DFU (Device Firmware Update) restore on your iPhone. It might help to bypass some issues and see if that clears things up. Give it a shot and see what happens!
Here's a little secret: Apple isn't able to confirm if a device is activation locked due to GDPR regulations. If they informed you there's no activation lock, that might be a good sign! You can try restoring your iPhone to factory settings using a computer instead of the Settings app. Just follow the instructions here: support.apple.com/en-ie/118107. Just remember, doing this will wipe all data from the device.
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