I'm having a serious issue with my laptop—it just keeps boot looping and I can't do anything! I've tried turning it on and off a few times, but that didn't help. Sometimes it shows a blue screen and just keeps loading. I'm really in need of assistance to figure this out!
2 Answers
To really get to the bottom of those blue screens, we need your dump files. These files are crash logs from the blue screens. If you can access Windows normally or through Safe Mode, look for dump files in C:WindowsMinidump. If you find any, copy that folder to your desktop, zip it up, and upload it to a file sharing site. Mediafire or Catbox are good options right now. Having multiple dump files helps a lot for troubleshooting, so if you only have one, make sure to follow [this guide](https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html) to set the dump type to Small Memory Dump.
It sounds like this could be a software issue, like a messed-up Windows installation, faulty drivers, or troublesome third-party programs. I recommend doing a clean install of Windows first; there's a great guide [here](https://rtech.support/windows/). If the blue screens continue after that, then it might be time to check your hardware to see if something has failed.
Same here, I meant laptop too!
Just to clarify, I'm talking about a laptop, not a desktop.