I've been dealing with a nightmare situation where my Lenovo Legion 5 laptop keeps crashing due to BSODs (Blue Screen of Death). Just today, I've encountered several different errors such as SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, KMODE_EXCEPTION_NOT_HANDLED, and more. This has become so frustrating that my laptop is practically unusable.
I've done a few troubleshooting steps like checking for memory issues, running system diagnostics, and even updating my BIOS, but so far, nothing has worked. The errors appear randomly, and my PC freezes while I'm just trying to browse to figure out solutions. I'm at a loss and need some guidance on how to move forward or what to check next. I also have links to my recent dump logs if that helps!
3 Answers
From what you've described, it sounds like it could be a memory-related issue since the dump files might be pointing in that direction. I recommend checking the health of your SSD too, but if it looks good and the RAM sticks are different, that could introduce compatibility problems. If you're comfortable, try booting with one RAM stick at a time to see if that resolves the crashes. If a single stick causes issues, that stick might be faulty!
First off, you need to grab those crash logs! They’re crucial for analyzing what's causing the BSODs. If you can boot into Windows or Safe Mode, head to C:WindowsMinidump and look for the dump files there. Zip them up and upload them to a file sharing site like catbox.moe since Reddit sometimes blocks certain hosts. Having multiple dump files helps narrow down the issues. Don't forget to check out guides on setting your system to create small memory dumps if needed!
You should definitely run a thorough test on your RAM using memtest86+. If you don't have a USB handy, check the onboard diagnostics in your BIOS. This could help catch any memory issues, which are commonly the culprit in these crashes. And honestly, if nothing else works, a fresh install of Windows might be your best bet after ruling out hardware failures.
How do I access the onboard diagnostics in the BIOS? Also, if I need to do a fresh install, what's the best way to back up my files?
I haven't touched my RAM hardware-wise, so I haven't overclocked or anything. But can you explain how to test just one stick? How do I deactivate the other one?