Hey everyone, I'm really hoping for some guidance here. My mom accidentally locked her Apple account while we were on a trip because she forgot her password. She's been trying to unlock it, but there's a snag—she can't remember the passcode for her old iPhone that she traded in six years ago. It's really important for her to regain access to her Apple ID since it has vital info like card details, photos, and emails. I've reached out to Apple Support, but it's been a frustrating experience, and I'm worried she might get locked out forever. Any advice would be much appreciated!
1 Answer
I get that it's a tough situation. What do you mean by Apple support being weird? It can be a bit tricky since they typically ask for proof of ownership to protect against theft. But don’t worry! Just make sure to explain the situation clearly and follow their recovery procedures. Have you tried visiting iforgot.apple.com to reset the password? They usually guide you through the available options there.
Yeah, she did try that. Every time she enters the passcode, it says it couldn't connect to the server! We've been living in that house for a year, so it’s frustrating!