I recently received a pre-built ABS Cyclone Ruby Gaming PC as a gift. It's running on Windows 11 and features an AMD Ryzen 5 9600X processor, Radeon RX 9060 XT graphics card, and 32GB of DDR5 RAM. Initially, everything was fine, but I started experiencing random hard freezes while playing games like Rimworld, Terraria, and X-COM 2. I didn't see any blue screen errors at first, but eventually, I got an error code 0x00000133. I'm looking for advice on how to troubleshoot this issue before resorting to the one-year warranty. I also have a dump log file, which might help diagnose the problem.
4 Answers
Since your PC is brand new, consider contacting the manufacturer about warranty options. They might be able to fix it without any cost. If that doesn't work out, we can look into checking your drivers and see if any updates are needed.
I did a DDU and reinstalled my GPU drivers, and it seemed to stabilize for a bit. However, I’m still concerned about potential freezes. I'm worried about having to ship it back, especially since my friend gifted it to me.
The dump file seemed to indicate that your GPU driver might be the culprit. Try reseating your graphics card and ensuring all power connections are secure. Using Display Driver Uninstaller (DDU) to uninstall your current GPU drivers and reinstalling the latest ones may help. Just run DDU in Safe Mode for best results.
You might want to check the dump files for crash logs. If you can boot into Windows normally or via Safe Mode, look in C:WindowsMinidump for any files. Uploading them might give more insight into the issue. Also, it’s crucial to have a backup of your data before changing any BIOS settings.
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