I've been experiencing a frustrating issue with my relatively new PC where it crashes with a blue screen after waking from sleep, usually within about 5 minutes. This wasn't a problem when I first started using it. Sometimes, even restarting or shutting down my PC results in a complete freeze where I have to turn it off manually. Unlike my previous machine, this one doesn't wake up from sleep using keyboard or mouse input, which might be a quirk of the motherboard or tied to this issue.
Beyond this, the PC runs great with no other performance issues. I've tried updating drivers for all of my SSDs, but installing the WD software caused a hang. I'm also planning to run a memtest soon, but for now, I have a DMP file I'd love for someone to analyze. Here's the link to it: [Minidump File](https://www.mediafire.com/file/62vheh7kox2noib/minidmpbsod.zip/file)
2 Answers
Your issue might be related to the Qualcomm driver for your motherboard’s Wi-Fi adapter. I suggest checking if you’ve installed the latest driver version. You can download it from the MSI support site. Sometimes, even if you think you’ve updated, corrupt installations can happen, so a reinstall might just do the trick!
To troubleshoot the blue screen issues, it's crucial to gather the dump files from your system since these hold the crash logs. If you can access Windows normally or even through Safe Mode, check the C:WindowsMinidump directory for any dump files. Zip that folder and share it via a reliable file hosting site for analysis. If you’re short on dump files, consider changing your settings to create more small memory dumps using the guide I linked. This way, we can better understand what’s causing the crashes.
I've updated the driver, but I think there might have been an issue during the install since I haven’t really used the Wi-Fi. I’ll try reinstalling the drivers to see if that fixes anything.