Hey everyone, I've been dealing with a buggy Windows experience for the past year, and things have gotten worse lately. Apps like the Microsoft Store and Xbox app have stopped working, so I decided it's time for a factory reset. However, no matter how I try, my PC refuses to cooperate. When I attempt to reset it through recovery settings, I get an error message saying, "there was a problem resetting your PC." If I use the USB media creation tool, it takes me to a blue recovery screen with a message stating that my device needs to be repaired due to a missing or corrupt file (specifically: windowssystem32bootwinload.efi, Error code: 0xc0000098). I've even fiddled with the BIOS settings and tried different boot modes, but nothing seems to work. Does anyone have any solutions to get this fixed?
3 Answers
Have you checked if your SATA mode is set to a legacy mode? Sometimes that can cause issues with EFI booting. If your motherboard is newer, it should support EFI without problems. But just in case, you might want to look into that!
It sounds like your built-in factory reset is acting up, which is pretty common. Honestly, I recommend doing a clean install instead. Just back up your data first, then create a bootable USB with Windows. You can follow this [standard guide here](https://rtech.support/installations/install-11/) for help! Good luck!
Yeah, factory resets can be really hit or miss, especially if the OS is already buggy. A clean install is usually the better way to go. Make sure you've got all your important stuff backed up!
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