I've had my PC for nearly two years without any issues, but suddenly, it won't load anything after I get to the desktop. I'm a high school student and haven't had time to use it lately, especially with final exams coming up. Today, I logged in to update one of my favorite games, but nothing works right. If I try to open a game, it loads briefly but then stops. Even Google searches just hang and take forever. My internet is fine on other devices, so I doubt it's a Wi-Fi problem. I bought this PC pre-built and don't know much about troubleshooting. I've been trying various things like restarting and unplugging it for over 10 hours, but nothing helps. I'm really worried it might be a serious problem. Can anyone help?
2 Answers
You might want to try running some system checks. Open the command prompt as an administrator and type `sfc /scannow`. This checks for system file corruption. After that, you can reboot and run `dism /online /cleanup-image /restorehealth`. These commands should help repair any damage if that's the issue.
It sounds like your operating system might be corrupted, or there could be a virus or failing hard drive. If you can access the command prompt, try entering `shutdown /r /o`. This should take you to the Windows recovery options where you can see what’s going on. Just a heads up, though, if you choose to reformat, you might lose everything on your drive, so make sure you’re prepared for that.
I can get to the recovery options, but honestly, I have no idea how to navigate them or what to select. I'm really lost with this!
I tried running `sfc /scannow`, but it said I need to be an administrator to use it. I’m really not sure how to use the command prompt. Can you give me some guidance?