Hey everyone, I'm experiencing some frustrating issues with my D: drive, which is a 1TB WB black SN770 SSD. It randomly crashes and stops being detected by my PC, particularly when I'm trying to launch games or update them. I have to restart my entire computer just to get it back. This problem started back in April, only to go away for a bit but now it's back in full force. My PC is fairly new, just two years old, and everything seems normal after restarts, but as soon as I try to switch games, it disappears again. My setup is a Ryzen 9 7900x CPU, an Asus B650E-F motherboard, 32 GB of DDR5 RAM, and an RX 7800 XT GPU. I've checked all the diagnostics, and everything looks fine, but I can't figure out what's wrong. Anyone have any suggestions?
3 Answers
Just throwing this out there—if the SSD is quite new, you could try checking if there's a firmware update for it. Sometimes manufacturers release fixes that can solve weird crashing issues. You could also look into the Windows Event Viewer logs you mentioned for any clues.
It sounds like your SSD might be failing, especially since it's acting up when you're gaming. Have you tried reseating the drive? Sometimes a bad connection can cause the issues you're describing. Make sure to check the temps too; SSDs can throttle if they get too hot, but you mentioned that seems fine. Also, running extended diagnostics for longer could give you more insight—like half an hour or more if you haven’t already.
Have you thought about your BIOS settings? Sometimes changes there can mess things up. But, definitely back up your data first just to be safe. It might be worth contacting the manufacturer if it keeps happening after reseating or if diagnostics show no issues.
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