Help! My WiFi Says No Internet Despite Being Connected

From what I can see, if your modem's PON light isn't solid or is blinking, while the LOS light is on, you may have a problem with the fiber connection itself. Here’s what to check:

1. Ensure that the fiber cable is securely connected to the modem.
2. Confirm that the thin fiber cable isn’t damaged or bent.
3. Try restarting the modem and waiting a few minutes to see if it can reconnect.

If the PON light doesn’t stabilize, it’s best to contact your ISP because that often indicates a fiber line issue.

If your device connects to WiFi but shows 'No Internet', it typically indicates that the router isn't receiving a signal from the modem or your ISP. Here are a few things to try:

1. Connect a laptop or PC directly to the modem with an Ethernet cable—this helps determine if the issue lies with the modem or ISP.
2. Check if the correct cable is plugged into the WAN port on the router.
3. Inspect the lights on your modem. Pay attention to the Online or Internet lights; if they're off or blinking, that could mean disconnection from your internet provider.
4. Properly power cycle your setup by unplugging both devices, waiting 2–3 minutes, then powering the modem first until it's fully synced, followed by the router.

If you still don't have internet after connecting directly to the modem, you might need to get in touch with your ISP, as the issue could be on their end.