I've been using this laptop without issues for months after fixing a looping BSOD with a system reinstall. However, recently I've encountered a frustrating problem while gaming in full windowed mode. The screen starts to freeze, while the sound keeps working for about a minute before it all goes silent, and then the laptop restarts automatically. It has an AMD processor and a GeForce graphics card. I checked my drivers using NVIDIA's software; they were outdated initially, but updating them hasn't resolved the problem. AMD's software confirms I'm up to date there as well. I've also made sure the laptop isn't overheating and that it's clean of dust. The issue tends to happen when I switch between windows or right after that, leading me to think it's graphics-related. The event log shows an error with a BugCheck code (0x00000133), and a dump file has been saved, which I can't interpret. I've provided the dump files here: https://files.catbox.moe/1glk2k.zip. Does anyone know what might be causing this? It started suddenly, and I've already updated my drivers, which seems to be a common solution for these types of issues. Thanks for any help!
3 Answers
It sounds like you're dealing with a GPU-related issue. Start by gathering those dump files; they are crucial for analyzing your BSODs. If you can access Windows, check the C:WindowsMinidump directory for dump files and upload them to a file-sharing site like Catbox or MediaFire.
Try running the `sfc /scanow` command, followed by `DIM`. It seems like the GPU might be at fault. If that's the case, consider uninstalling the NVIDIA driver and switching to the integrated GPU temporarily to see if that fixes the issue.
Have you looked into DirectX issues? It's usually the GPU driver causing these problems. I recommend using DDU (Display Driver Uninstaller) to completely remove the current drivers, then reinstall them, but make sure to follow the laptop-specific instructions.
I've already tried running the sfc command and DDU to reinstall the drivers, but I'm worried about other future issues if I go with older drivers from the manufacturer's site. Should I only update the dedicated GPU after reinstalling?
That sounds like a good plan! I'll give it a shot and see if it helps.