I've been experiencing random crashes on my Windows workstation, and I'm at a loss for what's causing it. The screen glitches with black, red, and magenta lines and shows a message saying, 'Your device ran into an issue and needs to restart.' I've even reinstalled the operating system, but the problem persists. I can't see the error code because it flashes too quickly. I initially thought the graphics card was the issue, so I bought a new AMD Radeon RX 6750 XT, updated the BIOS, and ensured the power supply and CMOS are working fine.
I work at a school, so upgrading much else is off the table, and replacing the GPU was already a hassle. For context, my setup includes an MSI MPG Z490 Gaming Edge WiFi motherboard, an Intel 10th-gen compatible CPU, and a total of 80GB of RAM. I've got both 1TB and 2TB M.2 NVMe storage, an AIO MSI cooling system, and I'm using a Samsung G9 49" monitor and a Lenovo ThinkVision 24". If anyone has suggestions to fix these crashes, I'm all ears!
4 Answers
Since this is a workplace issue, have you tried getting help from your IT department? They might have tools or solutions to troubleshoot.
How were you able to redo the OS if the screen goes haywire? Or does it work fine sometimes?
Those magenta and red lines could indicate that the GPU is failing, but since you've already replaced it, check the monitor cables. DisplayPort cables can be particularly finicky and might be causing the issue.
You really need to capture that error message. Try to take a picture of the screen when it crashes so you can get the code.
I can see the screen, but it crashes randomly. It could go a whole day without issues, then crash multiple times in a row. Usually, it’s running fine otherwise.