Hey folks,
I recently built a PC for a friend, and I'm facing some really odd problems that I've never encountered before. Here are the specs:
- GPU: Sapphire Nitro+ Radeon RX 9060 XT
- CPU: Intel i5-14600K
- Motherboard: Gigabyte B760 Gaming X AX
- OS: Windows 11
The issues started right away when I couldn't get any display from the GPU. The monitor only shows something when I use the CPU's integrated graphics. I managed to install Windows 11, but during the setup and trying to log into a Microsoft account, I kept getting a "no internet connection" error, even with the Ethernet cable connected. Eventually, it connected once briefly, which helped me continue. However, when I attempted to install the AMD drivers, I received Error 182, saying no AMD hardware was detected.
Hoping a BIOS update would solve things, I went ahead and updated it successfully. But afterwards, Windows forced me to change my PIN, and once again, I got stuck due to the same internet connection issue. Now, I can't even access the BIOS; pressing Delete at startup results in a blank screen and I can't boot into Windows either!
This is my fifth PC build and I've never seen anything like this. Anyone have similar experiences or know how I might solve these issues? Thanks for your help!
2 Answers
It sounds like your motherboard might be the culprit here. Have you tried clearing the CMOS? That might bring things back to normal and let you access the BIOS again. Also, consider that the B760 motherboard isn't the best match for your CPU; if your friend can swing it, a Z790 would be a much better option. Maybe switch that out if the problems persist!
Yeah, I've already tried the CMOS reset, but I still can't see anything when entering the BIOS.
Based on your description, I'd lean towards a faulty motherboard as well. Definitely reset the CMOS if you haven’t already, and during the Windows installation, keep everything at default settings. If you keep running into issues, don’t hesitate to return it for a replacement.
I'll give the CMOS reset a shot! Thanks for the suggestion!