I'm facing a frustrating issue with my Alienware Aurora 16X laptop. I keep getting Blue Screens of Death (BSoD) while booting, usually showing errors like Kernel Heap Error or IRQL error. Sometimes it happens once or twice, but other times it can take up to 30 minutes before I can get into Windows. Thankfully, once I successfully boot into the system, everything seems fine. I've tried removing a known problematic driver (IntelliGo), but the BSoDs still occur. I'm not sure if I can replace any hardware parts, so any advice would be appreciated.
2 Answers
Hey! First off, you should check if you can access Safe Mode. If you can get in, that's a good sign. Also, have you run a Memtest to check your memory for errors? It’s pretty essential for troubleshooting.
It sounds like you may need more dump files to analyze what's causing the memory errors. If you only have a couple, that might not be enough to pinpoint the issue. You can set your system to capture smaller memory dumps going forward, which could help in the diagnosis.
I ran DISM and SFC to check for corrupted files, but those didn’t fix the problem. I consistently see the same 0x0...12 error across the crash files, which seem to point to a faulty driver since I boot fine in Safe Mode.
I can get into Safe Mode consistently without any BSoDs. I also ran Memtest and didn’t find any faults. However, I haven't tried using a Linux USB stick yet.