I'm having some issues with my Acer Nitro V15 laptop. It's been randomly crashing with Blue Screen of Death (BSOD) messages, specifically showing "kernel mode heap corruption 0x31A" and "kmode exception not handled" errors. This problem started about a week ago after I installed the PowerA PC HQ controller app. I've tried a few troubleshooting steps, such as using DDU to uninstall and reinstall my GPU drivers, as well as resetting the laptop and reinstalling Windows using the cloud download option. Unfortunately, I didn't save any files during the reinstall. I'm on Windows version 24H2, and I've collected some dump files from today and a few from two days ago. If anyone can help me analyze these issues, I would greatly appreciate it! Here's the link to the dump files: [dump files](https://www.mediafire.com/file/md5jr7via80kog2/092525-18671-01_dump_files.zip/file).
2 Answers
To analyze your BSOD issues effectively, we need the dump files. If you can boot into Windows normally or through Safe Mode, check the path C:WindowsMinidump for any files. Zip them up and upload them to a sharing site like catbox.moe or mediafire.com, as Reddit may block some links. It's best to have multiple dump files for a thorough analysis. If you don't find any, make sure your system settings are set to create Small Memory Dumps. Follow this guide on configuring that: [Configure Windows for Minidumps](https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html). Good luck!
It's crucial to get all your available dump files to track down the problem. I've taken a look at your latest dump files, and it might be a hardware issue since your Event Viewer is showing driver failures, particularly with Intel Audio. Have you tried updating those drivers directly? Sometimes, hardware conflicts can cause these types of BSODs. Feel free to share any additional dump files you have so we can dig deeper!
Additionally, have you checked your hardware connections? Sometimes reseating RAM and other components can solve these issues!
Here are the latest dump files: [latest dump files](https://www.mediafire.com/file/bf342svest4zlkp/092525-18984-01_new_dump.zip/file). I hope this helps!