Help with PRTG SSL Certificate Import Issues

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Asked By CloudJumper92 On

I'm having trouble with importing an SSL certificate into PRTG. I generated a CSR on the PRTG server and downloaded the Base64 certificate along with the full chain from my Windows CA. Now, I have the certificate in .cer and .p7b formats.

When I try to import this using the PRTG Certificate importer, it asks me for a password that I never set. Here are the steps I've followed so far:

1. Imported the .cer file into the Windows certificate store under the personal folder.
2. Exported the certificate from the certificate store to PFX format including the private keys.
3. Extracted the private keys from the PFX file using the command: `openssl pkcs12 -in yourfile.pfx -nocerts -out your_private_key.key`.

Now, when using the PRTG certificate importer, I select the PFX file and it prompts me for a password that I created during the private key extraction. I've restarted the PRTG services, but the connection remains insecure. Can someone guide me on what I'm doing wrong or how to fix this?

1 Answer

Answered By NetworkNinja88 On

What's the exact SSL error you're seeing in your browser? Knowing that could help pinpoint the issue better.

CloudJumper92 -

I provided the DNS name but missed the SAN name while generating the CSR request. It's working fine now. Thanks!

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