I've been struggling with random reboots on my laptop specifically when it's docked and under load. When I use the laptop standalone, everything works fine, but as soon as I connect it to the dock, it can crash with a bugcheck error 0x0000003b. I've already tried different USB-C cables and docks, but the issue persists. It's really frustrating because I can't figure out what's causing these reboots. I've attached a minidump file for reference, and I want to know what might be causing this problem and how I might resolve it.
3 Answers
This bugcheck could occur if something goes wrong when your system switches from user space to system space. It might be due to corrupted system files or some hardware issue. Here are some steps to try: 1. Run `sfc /scannow` to check for corrupted files. 2. Test your RAM with MemTest or a similar program. 3. Assess the health of your SSD. 4. Make sure your BIOS is up-to-date, as some versions can cause this issue consistently.
Before you dock your laptop, try rebooting first. If the dock provides power, unplug your main charger and see if that helps. I had a similar issue, and doing this seemed to solve it for me.
If the dock is underpowered for the load you're running, that could definitely be the culprit. Check if your drivers are all updated too. An easy fix could be just self-powering the dock instead. Also, running a `DISM /Online /Cleanup-Image /RestoreHealth` can help with BSOD issues. You might have an underpowered charger if it keeps jumping between frequencies. It's a weird situation but worth checking out!
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