With the launch of Microsoft 365 Copilot, many small managed service providers (MSPs) are re-evaluating how they offer services. I'm particularly curious about how firms with around 20 users are integrating this new AI tool into their service packages. What new services or value-adds are clients looking for since Copilot came into play? Also, how are you pricing these ongoing offerings? Any insights on adjusting managed services in the wake of AI advancements would be greatly appreciated!
4 Answers
For our 20-user setups, we price the readiness sprint between $3k to $6k, and then charge around $12 to $25 per user monthly or a flat fee of $350 per tenant plus $8 per user for ongoing support. We also implemented strict policies to ensure compliance and security, which really helps when onboarding clients with Copilot.
If you're a small MSP, I’d recommend connecting with other providers who cater to similar-sized businesses. They might offer insights or share their strategies on bundling M365 Copilot more effectively.
Honestly, most of my clients just want to know how to disable it right now! It seems like they aren’t keen on the AI tools, which makes me wonder who those clients really are that are excited about these upgrades. Anyone actually finding a demand for it? Would love to hear more.
For small teams like ours, we’re bundling Copilot as an optional add-on: we kick things off with a one-time AI readiness sprint, followed by a monthly governance package. The readiness part includes a review of permissions in SharePoint and Teams, setting up sensitivity labels, and some hardening on devices using Intune and Windows 11. We run a pilot with a few users first, focusing on specific tasks to get them accustomed to the AI features.
I feel you! It seems like there’s a big gap between what Microsoft is pushing and what clients actually want. A lot of them are just overwhelmed by the changes.