Our IT team is constantly overwhelmed with requests for simple automations from various departments—like moving files, sending notifications, or updating spreadsheets. We're looking to empower business users to create their own basic workflows without needing access to sensitive production environments or requiring them to learn programming languages like Python. What solutions are out there for citizen development that also ensure we don't compromise security?
4 Answers
Have you thought about Power Automate? It's user-friendly and can be a good solution, but just remember, if a key user leaves, it could mess up critical workflows that they set up.
Before you dive in, it’s a good idea to check if your users actually want to create their own automations. Sometimes they might still reach out to IT for help.
Be careful with this approach—things can get messy fast. Departments could end up relying on automations without documentation, leading to issues down the road. If you go this route, ensure robust documentation and clear ownership for each automation.
Here’s a plan: Set up a responsibility system for each automation created. Each workflow should have a dedicated person listed who keeps it updated and ensures it runs smoothly when systems are upgraded. Tools like Power Automate can empower users, but require training and yearly reviews to keep everything in check.
Absolutely! That's why documenting every workflow is crucial for continuity.