I'm a domestic abuse survivor and recently bought a new iPhone 16 Pro in hopes of retrieving crucial evidence that I had saved on my iCloud. My ex took my previous phone, and now I can't access the cloud with my old number because I don't have it anymore. I've tried the recovery options, but it was going to take too long for me to get the info—I'm under pressure since my court hearing for a Temporary Protection Order (TPO) is coming up this Friday. I do have my email and password, but I can't seem to verify anything because I keep getting locked out after entering the wrong number—even though I know I'm entering it correctly. It's really urgent for me to get access to the videos and messages I need for court in order to protect myself. Unfortunately, I can't get to the nearest Apple Store, which is three hours away. Does anyone have advice on how to handle this situation?
3 Answers
Be careful! Anyone claiming they can help you with your account recovery here might be a scam. The recovery process is automated, so you can't speed it up unless you have previous details that you forgot. You might consider talking to your attorney. If it’s urgent for your case, they might be able to petition for a delay. One more thing, if your abuser still has access to your old devices with your Apple ID logged in, it could cancel out your recovery request, so getting those devices back would be essential.
I'm really sorry to hear what you're going through. Unfortunately, the account recovery process is your best option, even though it's frustrating. Apple has made it so that users are in control of their own Apple ID, so they can't really help you bypass the recovery time. I would suggest you start the account recovery process again just in case you can expedite it somehow.
Your lawyer could potentially petition the judge to force him to return your devices, but keep in mind that they may have deleted everything that was backed up. It's worth discussing with them.
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