I recently bought a laptop that includes a free version of Office 2021. The staff at the store advised me to activate it within a week of my purchase to avoid any issues. However, the version currently downloaded on my laptop is Microsoft 365, and whenever I try to activate Office 2021, I get a pop-up saying that Microsoft 365 is unlicensed. Additionally, I'm unable to download Office 2021 from the Microsoft website. What steps should I take to activate my free Office 2021?
2 Answers
Typically, if Office was preloaded, it should be the 2021 version unless there was a manual install. Double-check if Office 2021 was indeed preinstalled. If so, it should already be there without needing to install anything else.
Check your receipt from the store. There's usually a product key for Office included there. If you find it, go to setup.office.com, sign in with your Microsoft Account, and try redeeming it for the download. If you can't locate the key, look in product packaging, any emails you might have regarding your purchase, or the product stickers on the laptop. If nothing helps, you might need to reach out to the store for assistance. Just a heads-up, Office 2021 is a bit outdated, so be cautious if the store isn’t a reputable one.
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