I've seen several cases where a Lenovo firmware or TPM update leaves one user unable to sign in to their assigned Windows machine, even though the same username and password work on another device. Other users can also sign in to the affected computer successfully. The most reliable workaround so far is to sign in with another account and run a script that resets and repairs the Windows Hello PIN and biometric components. I'd like to detect affected machines and remediate the problem automatically, without requiring manual intervention. Has anyone implemented a dependable fix or confirmed whether the Windows Hello key needs to be revoked first?
2 Answers
Before resetting the local Windows Hello components, try revoking the user’s registered Windows Hello key in the organization’s identity management system. A stale or corrupted key may be causing the device-bound sign-in to fail. If policy requires Windows Hello, having the user sign in with their password first may trigger the setup flow and allow a new PIN or key to be registered.
I haven’t seen this across the ThinkPad fleet I manage, so it may be limited to particular Lenovo models, firmware versions, or TPM revisions. I’d collect the model, BIOS version, TPM version, and Windows build from each affected machine before deploying a broad remediation. That should help identify whether the issue is firmware-specific rather than a general Windows Hello problem.
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