I recently transitioned my boss's company from Google Suite to Microsoft 365, and now we're facing a problem with his account setup. While using G-Suite, he created a personal Microsoft account with the email "[email protected]" for communication on Teams with a major brand in our industry. Now that we've moved to Microsoft, he has both a business account and a personal account using the same email. This is causing issues where I can't share SharePoint items, grant calendar access, or even get him into Teams.
He needs to change his personal account email to something else, ideally to "[email protected]," but without losing his Teams history with that major brand. The catch is that he wants to keep the original domain. I'm looking for any advice or solutions to make this happen without losing important communication. Any help would be greatly appreciated!
3 Answers
Check out Microsoft's official guide on changing email addresses for a Microsoft account. It might give you some insight into what can be done. However, keep in mind that they might not allow keeping the domain you want, which could complicate things.
You might want to consider adding an alias to his personal Microsoft account and then remove the company domain. I've done something like that for others in the past. But since he wants to keep the same domain, it could be a bit tricky.
Thanks for the suggestion! I tried adding our domain as an alias but hit an error. Looks like we'll have to tell him to switch to an "@outlook.com" or have them invite his actual business account instead.
Just a thought—maybe it's time to have a conversation with your boss about the impact of these changes. After firing the IT guy, it's a tough spot for you to be in without that support. Letting him know the challenges might lead to some alternative solutions.
I agree, it's been a hectic transition. I just want to manage the changes without losing anything critical, but I’ll definitely consider discussing it with him as well.
I did look at that, but I was hoping for some workaround to maintain the domain. It seems we're running out of options.