My mom's phone was stolen last night, and I'm in a panic trying to secure her Google account. We discovered multiple unknown phones linked to her account, and I've tried the Find My Device options, but no luck. To make matters worse, my own phone got factory reset in the process since our Google accounts are connected. We've already realized the password to her account has been changed, and the thief even contacted our relatives on social media asking for money. Is there any way to get in touch with Google to shut down her account remotely, or is there another solution we can try?
4 Answers
Make sure to contact any banks or services linked to her Google account right away to prevent identity theft. It's important! Also, check out Google’s support pages for recovery information—it might not be fast, but it's a step in the right direction.
First, you should definitely notify the police about the theft. They can help you with filing a report which may be crucial later on. Have you checked if her phone is connected to a carrier that might have a support line for issues like this? You could get some immediate help if that's the case.
Unfortunately, Google doesn’t have a direct hotline for everyone. It's likely going to be a waiting game with their account recovery processes, which tend to be automated and can take some time. Meanwhile, contact her mobile provider to blacklist the stolen phone and get a new SIM. This could help you regain some control over the situation.
Here’s a link to Google’s support info where you can find some contact forms and product help: [Google Support Contact Information](https://about.google/company-info/contact-google/). Hopefully, this will guide you through the process!
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